The agreement, numbered.

1. The service

1.1 Proofdrop identifies publicly launched products, matches them against the customer’s stated ideal customer profile, obtains one piece of evidence per matched product from the customer’s own system, and delivers one email containing that evidence to the founder on the customer’s behalf.

1.2 The customer owns the message and the evidence. Proofdrop owns delivery: pacing, daily caps, de-duplication, bounce handling, unsubscribes and complaint processing.

1.3 If a run produces no evidence worth sending, no email is sent. No fee is charged for unsent proofs.

2. Accounts

2.1 You must provide accurate account and billing information and keep it current.

2.2 One account per company. Operating multiple accounts to circumvent the daily send cap is a material breach and results in closure of all related accounts.

2.3 You are responsible for activity under your credentials. Notify us immediately at support@mail.proofdrop.net if you suspect unauthorised access.

3. Acceptable use

3.1 Every email must contain genuine evidence produced by your own system during that day’s run. Submitting fabricated, recycled or manually invented “findings” is prohibited.

3.2 You may not use Proofdrop to send to addresses from lists you uploaded, purchased or scraped. Recipients originate exclusively from public launches swept by the service.

3.3 You may not attempt to probe authenticated areas of a recipient’s systems, access data belonging to a recipient’s users, or include content that is unlawful, deceptive or defamatory.

3.4 The sending rules on the sending policy page are incorporated into these terms. Breaching them is breaching this agreement.

4. Sending rules and enforcement

4.1 The pipeline enforces: evidence-or-no-send, a hard daily cap per account set by plan (25, 50 or 200 sends), one contact per recipient, immediate unsubscribe processing, global suppression on spam complaints, and the bounce handling described in the sending policy.

4.2 Complaint rates are reviewed manually. An account sitting above 0.1% may be paused while that review happens. A second exceedance results in closure.

4.3 We may decline to send any individual message that violates these terms, without liability for the unsent message.

5. Fees and payment

5.1 Fees are per the plan selected at signup and are billed in advance. Prices are exclusive of applicable taxes.

5.2 Because unsent proofs are never billed, and sent proofs are described in full before you approve them, fees are non-refundable except where required by law.

5.3 We may change prices with 30 days’ notice. Changes apply from the next billing period.

6. Data

6.1 For recipient personal data, you are the controller and we are the processor; the privacy policy describes how both groups’ data is handled in practice.

6.2 You warrant that your use of recipient data through the service has a lawful basis and that the evidence in your emails is accurate and verifiable by the recipient.

6.3 We do not sell, rent or broker personal data, and we do not share recipient addresses between customers.

7. Intellectual property

7.1 You retain all rights in your message content and your evidence. You grant us the limited licence needed to deliver it.

7.2 We retain all rights in the service itself. These terms grant you no rights to our software except to use it as intended.

8. Warranties and liability

8.1 The service is provided “as is”. We warrant that the sending rules in section 4 are technically enforced; we do not warrant reply rates, deliverability outcomes, or that any recipient will respond.

8.2 To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the three months preceding the claim.

8.3 Nothing in these terms excludes liability that cannot be excluded by law.

9. Termination

9.1 You may close your account at any time from the dashboard or by mail. Closure takes effect at the end of the current billing period; pending sends are cancelled.

9.2 We may suspend or close an account for material breach, including the breaches described in sections 2.2, 3 and 4.2. Where the breach is curable, we give one notice and a reasonable cure period.

9.3 On closure, your data is handled per the retention schedule in the privacy policy. Suppression records survive, as hashes, so that unsubscribed recipients are never contacted again.

10. General

10.1 These terms, together with the sending policy and privacy policy, are the entire agreement.

10.2 If a clause is found unenforceable, the rest remain in force.

10.3 Questions about these terms: support@mail.proofdrop.net.